Elektroroller-Forum.de

dominik hat geschrieben: So 23. Nov 2025, 11:27

Wolluminator hat geschrieben: So 23. Nov 2025, 10:57 ... Denn ich merke Leistungsverluste schon bei 80% auf der Straße.

Das liegt aber nur am Controller, der bei vollem Akku nicht drosselt
Wenn der Controller so eingestellt ist das er bei 40% SOC die volle Leistung abgibt und darüber einfach die Leistung konstant hält, dann merkst du erst unterhalb 40% etwas.

We’re proud to say our customer satisfaction rate has climbed back up to 92%, but getting here wasn’t pretty.

This episode dives into the work behind that number. Earlier this year, we hit a low point: 69% customer satisfaction. For us, that wasn’t just a statistic, it was a clear sign we had scaled faster than our support systems could keep up.

So in Q3 2025, the entire company took a hard look at every department.
We listed every issue, every bottleneck, every frustration our customers had shared.
The result was 86 initiatives that had to be executed in just three months. All while regular work continued at full speed.

No shortcuts. No excuses. Just focused effort to rebuild trust.

From restructuring communication flows, to expanding support, to improving processes across engineering, service, logistics, and delivery, every team played a part. The goal was simple: reach 90% by December.

We passed it. As of December 12th, we’re at 92%, and still pushing.

This episode shows how we got here. The honest version, not the polished one.